Technical Support for Ecommerce
Responsibilities
Point of contact with customer through resolution of technical issues.
Handles complex cases from advanced users.
Monitors defects filed by Support and troubleshoots them to ensure there is no missing workarounds, they are valid/confirmed defects and they are filed correctly.
Differentiates type of defects and works on defect escalations.
Requirements
Candidate must possess at least a Bachelor's/College Degree , any field.
Required skill(s): HTML, CSS, JavaScript, .NET, web services.
Can effectively communicate in English (oral and written forms).
Must demonstrate excellent customer orientation skills and problem solving /critical thinking skills.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer - Software or equivalent.
Full-Time position(s) available.
fvaz@tavanoteam.com
